vaishali dalvi

1. Introduction

Welcome to Vaishali Vinod Dalvi (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern access to and use of our website vaishalivinoddalvi.shop, digital platforms, communication services, and related solutions including WhatsApp Official Business API and Rich Communication Services (RCS).

Vaishali Vinod Dalvi is a registered business under UDYAM-MH-23-0281817, operating from Shop No 2, Kiran Apartment, Ranenagar, Chetna Nagar, Nashik – 422009, Maharashtra, India.

By accessing or using our services, you agree to be legally bound by these Terms in accordance with applicable Indian laws.

2. Definitions

  • “Services” means communication, digital engagement, messaging, automation, and related solutions offered by Vaishali Vinod Dalvi.
  • “User” / “Customer” means any individual or entity accessing or using our Services.
  • “Platform” refers to vaishalivinoddalvi.shop and associated systems.
  • “WhatsApp API” refers to Meta’s official WhatsApp Business Platform.
  • “RCS” refers to Rich Communication Services supported by telecom operators and Google.
  • “Applicable Law” means laws in force in India, including the Information Technology Act, 2000.

3. Acceptance of Terms

By accessing our Platform, registering an account, or using our Services, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with them.
  • You are legally capable of entering into binding agreements under Indian law.

If you do not agree, you must discontinue use immediately.

4. Description of Services

Vaishali Vinod Dalvi provides:

  • Digital communication and messaging services
  • WhatsApp Official API integration
  • RCS-based messaging solutions
  • Customer engagement tools
  • Campaign management and automation

We act as a facilitator and do not control third-party infrastructure such as Meta, Google, or telecom operators.

5. Eligibility

To use our Services:

  • You must be at least 18 years old.
  • You must have legal authority to represent your business (if applicable).
  • You must comply with Indian telecom and digital communication laws.

We reserve the right to suspend accounts that violate eligibility conditions.

6. Account Registration

Users may be required to:

  • Provide accurate business details.
  • Submit valid identification documents.
  • Maintain updated contact information.

You are responsible for safeguarding login credentials and all activities under your account.

7. User Responsibilities

You agree not to:

  • Send unsolicited spam messages.
  • Violate WhatsApp or RCS messaging policies.
  • Transmit unlawful, harmful, abusive, or misleading content.
  • Infringe intellectual property rights.
  • Engage in fraud or misrepresentation.

You must obtain explicit opt-in consent from end users before sending WhatsApp or RCS messages.

8. Payment & Billing Terms

  • Fees are payable in advance unless otherwise agreed.
  • Prices may vary depending on usage, operator charges, or Meta pricing.
  • All payments are non-refundable unless stated otherwise.
  • GST and applicable taxes will be charged as per Indian law.

Failure to make timely payments may result in suspension of Services.

9. Subscription Renewal & Termination

Subscriptions may auto-renew unless cancelled prior to renewal date.

We reserve the right to terminate services if:

  • You violate these Terms.
  • You breach Meta or telecom policies.
  • Required regulatory approvals are withdrawn.

Users may terminate services by providing written notice via email.

10. Use of WhatsApp Official API & RCS

When using WhatsApp or RCS through Vaishali Vinod Dalvi:

  • You agree to comply with Meta Business Messaging Policy.
  • You agree to follow Google RCS Business Messaging guidelines.
  • Template messages must be pre-approved where required.
  • Promotional messaging must respect opt-in/opt-out rules.

We are not liable for suspension of WhatsApp numbers due to policy violations by users.

11. Message Delivery & Compliance Policy

Message delivery depends on:

  • End-user network availability
  • Telecom operator policies
  • Meta system rules

We do not guarantee 100% message delivery.

You must comply with:

  • TRAI regulations
  • IT Act, 2000
  • Data protection obligations
  • Anti-spam requirements

12. Intellectual Property Rights

All content on vaishalivinoddalvi.shop including logos, branding, documentation, and software systems are owned by Vaishali Vinod Dalvi.

Users may not:

  • Copy or reproduce proprietary materials.
  • Reverse engineer systems.
  • Use branding without written permission.

13. Confidentiality

Both parties agree to maintain confidentiality of:

  • Business data
  • Customer information
  • Technical documentation
  • Pricing details

Confidential information shall not be disclosed except as required by law.

14. Disclaimer of Warranties

Services are provided “as is” and “as available.”

We do not guarantee:

  • Uninterrupted service
  • Error-free performance
  • Compatibility with all devices

Third-party services (Meta, Google, telecom operators) operate independently.

15. Limitation of Liability

To the maximum extent permitted under Indian law:

  • Vaishali Vinod Dalvi shall not be liable for indirect, incidental, or consequential damages.
  • Total liability shall not exceed the amount paid for Services in the preceding 3 months.

16. Indemnification

You agree to indemnify and hold harmless Vaishali Vinod Dalvi against claims arising from:

  • Policy violations
  • Illegal messaging
  • Data misuse
  • Breach of these Terms

17. Governing Law (India)

These Terms shall be governed by the laws of India.

Jurisdiction shall lie exclusively with courts in Nashik, Maharashtra.

18. Changes to Terms

We may modify these Terms at any time.

Updated versions will be published on vaishalivinoddalvi.shop. Continued use constitutes acceptance.

19. Contact Information

Vaishali Vinod Dalvi
UDYAM-MH-23-0281817
Shop No 2, Kiran Apartment
Ranenagar, Chetna Nagar
Nashik – 422009
Maharashtra, India
Contact: 7744994433
Email: kaustubhdalvi8@gmail.com
Website: vaishalivinoddalvi.shop