— PRIVACY POLICY —

1. Introduction

This Privacy Policy explains how Vaishali Vinod Dalvi collects, uses, stores, and protects personal and business information when users engage with our website, WhatsApp Business API services, RCS messaging, or any related platforms.

We comply with Indian IT Act, 2000 and relevant Data Protection Guidelines.

2. Information We Collect

A. User Information

• Name
• Email address
• Mobile number
• Business details
• Communication preferences

B. Device Information

• IP address
• Browser type
• Device identifiers
• Operating system

C. Cookies & Tracking Data

• Session cookies
• Analytical cookies
• Traffic logs

D. Message Data

• Message templates
• Delivery logs
• Recipient status (delivered/read)
  Note: We do NOT read or store message content unless required for troubleshooting.

3. Purpose of Data Collection

We collect data for:

• Service delivery
• Messaging functionality
• Billing and account management
• Technical support
• Compliance with WhatsApp, Meta, RCS, and telecom rules
• Fraud prevention and security

4. Consent for WhatsApp & RCS Data Processing

By using our Services, you consent to processing of:

• WhatsApp Business API data
• RCS message logs
• Device and usage analytics

Users may withdraw consent anytime by contacting us.

5. Legal Basis for Processing

Data is processed under:

• User consent
• Contractual necessity
• Legal compliance
• Legitimate business interest

6. How We Use Collected Data

We use data to:

• Authenticate your identity
• Deliver messages
• Improve platform performance
• Send service-related notifications
• Prevent abuse or security breaches

7. Data Retention & Deletion

We retain information only as long as necessary.
Users may request deletion of:

• Account
• Stored logs
• Personal data

Subject to compliance obligations.

8. Data Sharing with Third Parties

We may share data with:

• Meta (WhatsApp Business API)
• Google / RCS Messaging Providers
• Telecom operators
• Payment gateways
• Regulatory authorities (if required by law)

We never sell personal data.

9. Security Measures & Encryption

We implement:

• End-to-end encryption (where applicable)
• Secure servers
• Access controls
• Regular audits
• Threat-monitoring systems

However, no digital transmission is 100% secure.

10. Cookies & Tracking Technologies

Cookies help us analyze user behavior and enhance website performance.
Users may disable cookies via browser settings.

11. Data Transfer & Storage (India-Based)

We store data on secure servers located within India.
If external processing is required, it is done via compliant service providers.

12. User Rights

Users have the right to:

• Access their data
• Request corrections
• Request deletion
• Withdraw consent
• Restrict processing

13. Policy for Children

Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

14. Updates to Privacy Policy

We may update this Policy periodically.
Continued use after updates implies acceptance.

15. Governing Law (India)

This Privacy Policy is governed by the laws of India.
Any disputes will be subject to Nashik, Maharashtra jurisdiction.

16. Contact Information

For privacy-related concerns:
Name: Vaishali Vinod Dalvi
Address: Shop No 2, Kiran Apartment, Ranenagar, Chetna Nagar, Nashik – 422009
Contact: 7744994433
Email: kaustubhdalvi8@gmail.com